“Exceed the customer satisfaction” Partners urged at the WILO Middle East service training

Back to overview

05.05.2013

In order to achieve the Wilo claim "Pioneering for You" and to let our customers enjoy Wilo products safely and for long period of time. Wilo Middle East conducted the first service training to its partners in the region.

In order to achieve the Wilo claim "Pioneering for You" and to let our customers enjoy Wilo products safely and for long period of time. Wilo Middle East conducted the first service training to its partners in the region. The training was conducted by Mr. Bernd Strübig “Senior Service Manager” from Wilo’s headquarter in Germany in Wilo Middle East Premises in JAFZA.

“Wilo has invited selected service partners in the region to intensify the customer orientation and related service procedures ’’, Said Anil.R.Ghorpade , Technical Manager. “The Service training encompasses of providing service staff for new products, distributing service information, improving after sales services, providing service tools, and practical / theoretical training. Service partners welcomed the exchange as a motivation for intensifying collaboration with Wilo.” added Anil.R.Ghorpade.

Wilo history goes back to the year 1872. Since then the company, originally founded by Caspar Ludwig Opländer in Dortmund as a copper and brassware manufacturer, has had an impressively successful track record. Today WILO is one of the world's leading manufacturers of pumps and pump systems for heating, cooling and air-conditioning technology as well as water supply and sewage disposal. The company's turnover amounted to 1,187.1 million euros in 2012.

Wilo Middle East has been present in Middle East region over 20 years through its local distributors. With growing markets in building technologies and the introduction of high-efficiency pumps, the customers' needs for technical support and service become more urgent. This prompted Wilo SE to have its direct presence in the region by opening the first Middle East office in 2006 and Dubai to be responsible for United Arab Emirates, Egypt, Bahrain, Iran, Kingdom of Saudi Arabia, Kuwait, Oman, Qatar, and Yemen markets.