Stratos GIGA2.0-I 50/1-13/0,75-R1-S1

Fast, instant help via video chat.

Even during the current coronavirus crisis work on heating, water supply and sewage disposal systems is indispensable for you as a professional installer, specialist consultant and operator. How about always having a technical advisor at your side during pump service, despite these difficult times, while also ensuring that personal contact is hardly required at all? Not possible? Make it happen with the Wilo-Live Assistant, the mobile and digital solution for all questions about pumps and pump system solutions! To ensure interactive support, we have introduced facilities for live video chatting with our customers on site. This way, we can help you solve your problems as quickly as possible. We prevent downtime and ensure operational reliability of your pumps and systems! If you have questions, errors or breakdowns you can rely on fast support from a Wilo pump expert at the push of a button.

What is the Wilo-Live Assistant and how does it work?

By using the Wilo-Live Assistant, our expert advisers can support you in the boiler or equipment room via video transmission – live and in real time. You use your smartphone to show the installation set-up, while the Wilo expert follows everything on their screen. They can see the components as well as other details and can thus determine where the fault or breakdown originates. In addition, the Wilo expert can draw helpful hints directly on the image and send any documents you require such as excerpts from the user manual, which you can also see on your smartphone display.

What do I need to use it?

To use the Wilo-Live Assistant, you need a current iOS or Android smartphone with an Internet browser (Safari, Google Chrome, Opera, Microsoft Edge) and an Internet connection. An app is not necessary.

How do I gain access?

Access will be provided by our local service organisations, who will get in touch with you via phone initially. If it turns out during the conversation that video support can answer your questions in a faster and more targeted way, our employees will send you a link to your smartphone via SMS or e-mail. After clicking on the link, you just need to enable access to your smartphone microphone and camera and you're good to go. Of course, your data is protected at all times. No storage takes place, and the videos are not recorded. Only you have access to your smartphone.

Safety from the beginning.

Wilo's positioning as a solutions provider encompasses a digital approach to the selection, management, commissioning and monitoring of your pumps, as well as the associated service before, during and after installation. At Wilo, project support for complex pump and system technology begins long before the actual installation.

We even support our customers during the concept phase to ensure quality work and cost efficiency. Our competent and qualified Wilo service will support you with recommendations and technical advice throughout the entire project.

High performance is our strength.

Entrust the Wilo commissioning-service with ensuring a smooth process when implementing new systems in your installations. We will happily accompany you throughout the commissioning process of our products and support you step-by-step. You will benefit directly from the advantages of our products and their performance in operation. Our qualified service technicians will familiarise you with all strengths to guarantee a safe and optimal start.

Why you should take advantage of our commissioning expertise:

The pump is part of a complex supply system, that is why the focus of professional installers during commissioning is primarily on the higher-level system technology. However, the optimal pump settings – as a part of the overall system – are crucial for energy consumption and therefore for the efficiency and operational reliability of the entire system.

The advantage of using professional installers is that they hand over a system to the customer which is energy efficient from the start and they do not have to acquire detailed knowledge of each control and pump series for this. This significantly reduces both energy costs and pump wear. The commissioning service provided by the Wilo service also includes instruction of the responsible building service engineer.

Taking precautions pays off.

We offer you a variety of options for regularly checking that our products operate smoothly and for ensuring that they keep working reliably in the long term. In doing so, we adapt our maintenance solutions to your individual requirements and your products on site. To ensure smooth operation of the system, our experts regularly check, monitor and maintain all the necessary system components.

Ensuring that your pumps are working at their most effective and efficient is our priority. It has been proven that over 50% of all emergency and service calls could be avoided by regular inspections. By ensuring that your products are maintained on a regular basis via routine service engineer visits, will lead to early fault detection and will highlight any potential issues, before they can lead to any production disruptions and cause greater damage with consequential costs.

Tailor-made maintenance service.

Every maintenance contract is important to us and Wilo guarantee operational reliability with our 24/7 comprehensive service, whatever the level. We can provide you with tailor-made packages to suit your needs specifically, simply give us a call and we can choose the scope of services you need from our contract models and match your individual needs to our products.

Highest operational and cost security.

With WiloCare, we bundle all our maintenance services into a comprehensive package supplemented by remote maintenance of your system. Thanks to the data transmitted by your pump we can take care of error messages, troubleshooting and optimisation as needed. This way, we can always ensure optimum operation of the system – quickly, reliably and without complications. Regular reports mean you always retain a complete overview, from operating hours to optimisation possibilities and malfunctions.

The "WiloCare" concept is therefore based on two approaches: professional maintenance and prevention through real-time system monitoring. To that end, the lifting unit is equipped with additional sensors which transmit system parameters to a Wilo Cloud via a communication box.

The three WiloCare packages offered – Basic, Comfort and Premium – are addressed to ‘sensitive’ pump applications, including those that are already in process. Pressure-boosting systems and sewage lifting units are perfect examples of this, as malfunctions lead to a bottleneck in terms of supply or disposal and often result in substantial repair costs. The stated aim of the web-based service is therefore to ensure the technical and economic performance of pump systems both for new systems and for those already in process.

Rapid assistance guaranteed.

Malfunctions can be frustrating and can cause a number of operational issues on a site. What if the pump fails or displays an error message? What support can Wilo provide? With our customer-oriented corporate approach, it is important to us that problems with your Wilo pump are solved reliably and sustainably. Our techinical team are able to provide you with solutions to the problems you face in a quick and efficient manner, irrespective of whether you need a repair on site or in-house at Wilo.

Reliable and sustainable – that is our aspiration.

The repair of failed pumps, however, must not only be reliable and sustainable, but also quick and easy. Wilo Service will ease the strain by providing you with neccessary solutions to your problem and will keep you updated throughout the entire process. Our Wilo service technicians are familiar with all pumps and can therefore respond quickly and specifically, with each work step documented in a service report.

Our Wilo service technicians draw on their competence and experience while consultating with the customer on site to decide whether the pump can actually be repaired on site or has to be sent in for a factory repair. The Wilo repair service also provides spare parts or a replacement pump to restore the operational reliability of the system as quickly as possible.