RAIN1-25 EM

The Wilo-Live Assistant is a technical advisor at your side during pump service. By using the Wilo-Live Assistant, our expert advisers can support you in the boiler or equipment room via video transmission – live and in real time. You use your smartphone to show the installation set-up, while the Wilo expert follows everything on their screen. They can see the components as well as other details and can thus determine where the fault or breakdown originates. We prevent downtime and ensure operational reliability of your pumps and systems!

The Wilo-Live Assistant includes:

• Interactive live support via video chat
• Direct contact with an expert
• Just-in-time solution to ensure maximum operational reliability of your pumps and systems

In order to ensure and guarantee operational reliability of the pumps/systems, it is recommended to have regular and DIN-compliant inspections and maintenance carried out by the works' own WILO SE Customer Service Department. The tasks are carried out in accordance with DIN 31051 / DIN EN 13306. The tasks comprise the following points:

• Visual inspection of the pumps/systems
• Mechanical check
• Electrical check
• Testing and possible filling of pressure vessels that may be on hand
• Checking the system parameters
• Creating a maintenance protocol
• Consumable materials are included in the contract price
• Elimination of payroll and travel expenses for deployments between maintenance intervals (during and outside normal service hours)
• Software updates
• Includes wearing parts

Scheduling and organisation is performed by WILO. Other individual maintenance offers are possible on request. The price of the maintenance is valid inside Germany.

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The Wilo service offers predefined service packages in three sizes to make it easier to combine individual services.

The Wilo-Service package S includes:

• Installation check
• Commissioning
• Maintenance
• WiloCare Basic
• Wilo-Live Assistant

Optional add-on services:

• System Optimisation
• Energy Solutions
• Supervision
• Repairs
• Extended Warranty

Wilo supports during the concept phase to ensure quality work and cost efficiency. Our competent and qualified Wilo Service will support you with recommendations and technical advice throughout the entire project.

Supervision includes:

• Regular on-site visits ensure the quality of information and advice
• Technical consultancy, also available on site
• Status report with recommendations after the visit
• Comprehensive support from a Wilo expert

The Wilo service offers installation of our pumps or pumping systems. We offer an end-to-end process from gathering information on site to installing our product in the overall plant. An optimal installation set-up and the interaction of various individual factors lay the foundation for long-term operational safety.

Installation includes:

• Professional inspection
• Provision of components/materials from Wilo and third-party suppliers
• Installation of pipelines and electronics
• Test runs

For perfect functioning of the pump(s) / system(s), it is recommended to have the commissioning carried out by the works' own WILO SE Customer Service Department. Optimum setting and efficient operation of the system are ensured as a result. Commissioning is comprised of the following points:

• Commissioning of system(s) according to checklist
• Parameterisation and setting of switchgear
• Testing and adaptation of initial compressing of pressure tanks (filling up to 80 litres incl.)
• Functional check of fitted system(s)
• Practice-oriented operation instruction
• Wilo commissioning protocol

The price for commissioning only applies to system(s) which have been installed in accordance with the installation and operating instructions and state-of-the-art technology. No costs for any materials which may be required are included.

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The Wilo Service offers proactive system optimisation by optimising settings and doing minor adjustments to ensure operational reliability. System Optimisation includes among others:

• Overhaul of pumps/systems to restore full performance
• Addition of new technologies or functions in older systems to save on capital expenditures (retrofitting)

Wilo Service offers a proactive support to point out possible energy savings. Our service creates an overview of all installed assets to show how the energy consumption of pumps or systems can be reduced. We offer targeted consultancy and analysis, including the involvement of subsidies as well as comprehensive support around the changeover to high-efficiency technologies. Wilo-Energy solution includes:

• Detailed assessment of the life cycle costs (LCC analysis)
• Energy audit including information about energy saving potential
• Proactive recommendation of replacement options
• Improving the environmental performance of your system
• Support in the changeover to Wilo high-efficiency pumps

Wilo Service draws on their competence and experience while consulting on site to decide whether the pump can actually be repaired on site or has to be sent in for a factory repair. Wilo also provides spare parts or a replacement pump to restore the operational reliability of the system.

Repair includes:

• Verification and elimination of error causes by experienced Wilo experts
• Non-binding estimate for repairs
• Electric-hydraulic test run to ensure correct data regarding functionality, quality and performance of the pump or system
• Coating of various pump or system components for an optimised efficiency factor
• Use of genuine spare parts only
• Documentation of the repair in the service report