EMUport CORE 20.2-14/540

Highest operational and cost security.

With WiloCare, we bundle all our maintenance services into a comprehensive package supplemented by remote maintenance of your system. Thanks to the data transmitted by your pump we can take care of error messages, troubleshooting and optimisation as needed. This way, we can always ensure optimum operation of the system – quickly, reliably and without complications. Regular reports mean you always retain a complete overview, from operating hours to optimisation possibilities and malfunctions.

The "WiloCare" concept is therefore based on two approaches: professional maintenance and prevention through real-time system monitoring. To that end, the lifting unit is equipped with additional sensors which transmit system parameters to a Wilo Cloud via a communication box.

The three WiloCare packages offered – Basic, Comfort and Premium – are addressed to ‘sensitive’ pump applications, including those that are already in process. Pressure-boosting systems and sewage lifting units are perfect examples of this, as malfunctions lead to a bottleneck in terms of supply or disposal and often result in substantial repair costs. The stated aim of the web-based service is therefore to ensure the technical and economic performance of pump systems both for new systems and for those already in process.

High performance is our strength.

Entrust the Wilo commissioning-service with ensuring a smooth process when implementing new systems in your installations. We will happily accompany you throughout the commissioning process of our products and support you step-by-step. You will benefit directly from the advantages of our products and their performance in operation. Our qualified service technicians will familiarise you with all strengths to guarantee a safe and optimal start.

Why you should take advantage of our commissioning expertise:

The pump is part of a complex supply system, that is why the focus of professional installers during commissioning is primarily on the higher-level system technology. However, the optimal pump settings – as a part of the overall system – are crucial for energy consumption and therefore for the efficiency and operational reliability of the entire system.

The advantage of using professional installers is that they hand over a system to the customer which is energy efficient from the start and they do not have to acquire detailed knowledge of each control and pump series for this. This significantly reduces both energy costs and pump wear. The commissioning service provided by the Wilo service also includes instruction of the responsible building service engineer.

Planning security and cost certainty.

The Wilo service offers you a warranty extension of up to five years when commissioning and maintenance of a new Wilo product is done by Wilo.

For you, this means protection against unexpected repair costs, even after the statutory manufacturer's warranty has expired.

To find out more and to include Extended Warranty within your project offer, please speak to your local Area Sales Manger or contact us on the email address below.

Safety from the beginning.

Wilo's positioning as a solutions provider encompasses a digital approach to the selection, management, commissioning and monitoring of your pumps, as well as the associated service before, during and after installation. At Wilo, project support for complex pump and system technology begins long before the actual installation.

We even support our customers during the concept phase to ensure quality work and cost efficiency. Our competent and qualified Wilo service will support you with recommendations and technical advice throughout the entire project.

We install customer satisfaction.

Our experienced Wilo service offers installation of our pumps or pumping systems by our own service teams. We offer an end-to-end process from gathering information on site to installing our product in the overall plant. The professional inspection of the installation set-up and the assembly of all necessary components lay the foundation for the successful commissioning of the system.

Damage and the associated consequential costs can only be avoided through an optimal installation set-up and the interaction of various individual factors. In addition, Wilo offers test runs and briefings for your staff. This is not only for Wilo products, but also for third-party components.

Services focused on efficiency.

Optimising your pumps and pump systems is one of the best ways to ensure the best operational reliability of the overall system. Existing systems can often be optimised through minor changes and adjustments, allowing efficiency, and therefore effectiveness, to be significantly increased.

Wilo offers tailor-made solutions to suit customer requirements in order to provide sustainable, competent and cost-effective individual support.

Proactive system optimisation has advantages for all sides. You save energy and costs, improve the sustainability balance of your buildings and installations, and bring your technology up to date at the same time. This significantly reduces the risk of equipment failure and further reduces maintenance costs.

Rapid assistance guaranteed.

Malfunctions can be frustrating and can cause a number of operational issues on a site. What if the pump fails or displays an error message? What support can Wilo provide? With our customer-oriented corporate approach, it is important to us that problems with your Wilo pump are solved reliably and sustainably. Our techinical team are able to provide you with solutions to the problems you face in a quick and efficient manner, irrespective of whether you need a repair on site or in-house at Wilo.

Reliable and sustainable – that is our aspiration.

The repair of failed pumps, however, must not only be reliable and sustainable, but also quick and easy. Wilo Service will ease the strain by providing you with neccessary solutions to your problem and will keep you updated throughout the entire process. Our Wilo service technicians are familiar with all pumps and can therefore respond quickly and specifically, with each work step documented in a service report.

Our Wilo service technicians draw on their competence and experience while consultating with the customer on site to decide whether the pump can actually be repaired on site or has to be sent in for a factory repair. The Wilo repair service also provides spare parts or a replacement pump to restore the operational reliability of the system as quickly as possible.