Maintenance
Taking precautions pays off.
We offer you a variety of options for regularly checking that our products operate smoothly and for ensuring that they keep working reliably in the long term. In doing so, we adapt our maintenance solutions to your individual requirements and your products on site. To ensure smooth operation of the system, our experts regularly check, monitor and maintain all the necessary system components.
A high level of convenience is ensured due to the operational reliability and optimal energy utilisation. And that comes at low cost, since maintenance and repair measures are considerably reduced. It has been proven nowadays that over 50% of all emergency and service calls could be avoided by inspections. Faults are detected early on here, before they can lead to production disruptions and greater damage with consequential costs.
Tailor-made maintenance service
Even the standard maintenance contracts from Wilo guarantee operational reliability and convince you with our 24/7 comprehensive service. On the basis of a fixed price, individual contracts which are specifically tailored to your needs can also be agreed. Here, all services are meticulously documented. Choose the scope of services you need from our contract models and match your individual needs to our products.
Contract models maintenance
| Services | Basic | Comfort | Premium |
|---|---|---|---|
| Function check | from the 2nd year | x | x |
| Cleaning | x | x | x |
| Nitrogen fillings for all diaphragm pressure vessels belonging to the pump/system included | x | x | x |
| No wage or travel expenses for minor repairs which can be performed during maintenance | x | x | x |
| Consumables included | x | x | |
| No labour or travel expenses for minor repairs between maintenance intervals (outside normal service hours) | x | x | |
| No labour or travel expenses for minor repairs between maintenance intervals (outside normal service hours, including weekends) | x | ||
| Wearing parts included | x | ||
| Emergency operation < 24 hours in the event of a fault | x | ||
| Contractual modalities | |||
| Monthly, quarterly, annual or semi-annual maintenance possible | x | x | x |
| Minimum contract period | 1 year | 1 year | 2 years |
Our service for you:
- Guarantee of maximum operational safety
- Professional pump and system inspection
- Maintenance and repair work
- Individual maintenance solutions on a fixed-price basis
- Documentation of all maintenance work in checklists
- Indication of the current inspection status
- Proactive 24/7 comprehensive service
WiloCare
Extend the maintenance services with the remote maintenance of your pumps and systems.
Read more about WiloCareWilo-Assistent App
Use the Wilo-Assistant App and let us support you with the maintenance of your system.
Read more about the Wilo-Assistent AppCreate your own tailor-made service!
Wilo service packages offer you a high degree of flexibility and allow you to combine individual services together and thereby adapt the scope of the services to your individual needs. This way, you can not only achieve financial security, but also operational reliability. Installation checks, commissioning and maintenance – all part of your comprehensive Wilo service package. You will receive competent and professional advice from our service colleagues and get exactly the customised service offer you need for your specific product. We offer predefined service packages in three sizes to make it easier for you to combine the individual services.
Simply choose the scope of services that fits your requirements.
If required you can also easily adapt the packages individually to your needs and expand them with additional service modules.
Create your own tailor-made service!
Please feel free to contact us so that we can provide you with an individual maintenance offer.
Our Wilo service technicians are on duty for you 24 hours a day, 365 days a year. No matter how things turn out: one call is all it takes to get support from our pump experts. They will help you quickly and professionally with direct coordination.
Wilo's focus has been on the customer since 1872. We therefore offer a 24 hour emergency service so you can reach us at any time.
T :+254743795124
info-wea@wilo.com
Available 24/7