Wilo-Live Assistant: "Pocket size expert consultant"

Fast, instant help via video chat.

Even during the current coronavirus crisis work on heating, water supply and sewage disposal systems is indispensable for you as a professional installer, specialist consultant and operator. How about always having a technical advisor at your side during pump service, despite these difficult times, while also ensuring that personal contact is hardly required at all? Not possible? Make it happen with the Wilo-Live Assistant, the mobile and digital solution for all questions about pumps and pump system solutions! To ensure interactive support, we have introduced facilities for live video chatting with our customers on site. This way, we can help you solve your problems as quickly as possible. We prevent downtime and ensure operational reliability of your pumps and systems! If you have questions, errors or breakdowns you can rely on fast support from a Wilo pump expert at the push of a button.

How do I gain access?

Access will be provided by our local service organisations, who will get in touch with you via phone initially. If it turns out during the conversation that video support can answer your questions in a faster and more targeted way, our employees will send you a link to your smartphone via SMS or e-mail. After clicking on the link, you just need to enable access to your smartphone microphone and camera and you're good to go. Of course, your data is protected at all times. No storage takes place, and the videos are not recorded. Only you have access to your smartphone.