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Safety from the beginning.

Wilo's positioning as a solutions provider encompasses a digital approach to the selection, management, commissioning and monitoring of your pumps, as well as the associated service before, during and after installation. At Wilo, project support for complex pump and system technology begins long before the actual installation.

We even support our customers during the concept phase to ensure quality work and cost efficiency. Our competent and qualified Wilo service will support you with recommendations and technical advice throughout the entire project.

Our service for you:

  • Regular on-site visits ensure the quality of information and advice
  • Technical consultancy, also available on site
  • Status report with recommendations after the visit
  • Comprehensive support from a Wilo expert

Use the Wilo-Assistant App and let us provide specific support for the design of your system.

Read more about the Wilo-Assistent App

Create your own tailor-made service!

Wilo service packages offer you a high degree of flexibility and allow you to combine individual services together and thereby adapt the scope of the services to your individual needs. This way, you can not only achieve financial security, but also operational reliability. Installation checks, commissioning and maintenance – all part of your comprehensive Wilo service package. You will receive competent and professional advice from our service colleagues and get exactly the customised service offer you need for your specific product. We offer predefined service packages in three sizes to make it easier for you to combine the individual services.

Simply choose the scope of services that fits your requirements.

If required you can also easily adapt the packages individually to your needs and expand them with additional service modules.

Create your own tailor-made service!

Please feel free to contact us so that we can provide you with an individual offer for project support.

Our Wilo service technicians are on duty for you 24 hours a day, 365 days a year. No matter how things turn out: one call is all it takes to get support from our pump experts. They will help you quickly and professionally with direct coordination.

Wilo's focus has been on the customer since 1872. We therefore offer a 24 hour emergency service so you can reach us at any time.

Customer Care 08002100236 (toll free)


Mon–Fri 8:30 am – 5:30 pm
24 hour telephone emergency service