Job Title: Field Service Engineer
Location: Field based - Greater Dublin Region
Report to: Service Team Leader
Role Summary: Reporting directly to the Technical Director / Service Team Leader and working with a team of colleagues within the Service and Technical Support Department.
You’ll have strong communication skills and be able to provide first class customer service and technical service support.
Your main responsibility will be to ensure that repair, service, and maintenance work is carried out according to Wilo specifications, meeting the customer's requirements and expectations. You will also be responsible for effectively coordinating service operations from a designated home base. Building strong working relationships with other Wilo staff members is is an integral part of this position.
Interested candidates must have similar commissioning, service / maintenance experience (minimum 3 years) with pumps or HVAC plant. This role is based in Dublin and covers the Dublin/Leinster region.
Key Responsibilities:
- Self-motivated and able to work on own initiative.
- Conduct visible and technical assessments of breakdowns and necessary tasks
- Complete documentation after each task
- Perform written schemes of examination on pressure vessels
- Issue site-specific risk assessments and method statements to clients
- Provide on-site quotations whenever possible
- Carry out commissioning and warranty procedures for required products
- Maintain personal health and safety, as well as ensuring the safety of fellow employees
- Participate in multi-skilling programs to expand individual skills and experience, and enhance flexibility for service operations
- Provide technical advice to clients or seek further advice and personally communicate the information back to the client
- Participate in multi-skilling training programs and attend necessary courses to meet Wilo's development requirements.
- To develop, assess and take responsibility of the performance of any Assistant Service Support Technicians
Skills:
- Electrical competence and experience/qualification (Electrician) or fitter with electrical competence.
- Commissioning, Fault Finding, Service, Maintenance experience of HVAC centrifugal Pumps, Panels and controls an advantage.
- Strong electrical and mechanical knowledge
- Team player with good time keeping and communication skills essential.
- Good level of IT skills
- Full clean driving licence