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Fast, instant help via video chat.

Even during the current coronavirus crisis work on heating, water supply and sewage disposal systems is indispensable for you as a professional installer, specialist consultant and operator. How about always having a technical advisor at your side during pump service, despite these difficult times, while also ensuring that personal contact is hardly required at all? Not possible? Make it happen with the Wilo-Live Assistant, the mobile and digital solution for all questions about pumps and pump system solutions! To ensure interactive support, we have introduced facilities for live video chatting with our customers on site. This way, we can help you solve your problems as quickly as possible. We prevent downtime and ensure operational reliability of your pumps and systems! If you have questions, errors or breakdowns you can rely on fast support from a Wilo pump expert at the push of a button.

What is the Wilo-Live Assistant and how does it work?

By using the Wilo-Live Assistant, our expert advisers can support you in the boiler or equipment room via video transmission – live and in real time. You use your smartphone to show the installation set-up, while the Wilo expert follows everything on their screen. They can see the components as well as other details and can thus determine where the fault or breakdown originates. In addition, the Wilo expert can draw helpful hints directly on the image and send any documents you require such as excerpts from the user manual, which you can also see on your smartphone display.

What do I need to use it?

To use the Wilo-Live Assistant, you need a current iOS or Android smartphone with an Internet browser (Safari, Google Chrome, Opera, Microsoft Edge) and an Internet connection. An app is not necessary.

How do I gain access?

Access will be provided by our local service organisations, who will get in touch with you via phone initially. If it turns out during the conversation that video support can answer your questions in a faster and more targeted way, our employees will send you a link to your smartphone via SMS or e-mail. After clicking on the link, you just need to enable access to your smartphone microphone and camera and you're good to go. Of course, your data is protected at all times. No storage takes place, and the videos are not recorded. Only you have access to your smartphone.

Create your own tailor-made service!

Our service packages offer you a high degree of flexibility and allow you to combine individual services together and thereby adapt the scope of the services to your individual needs.

This way, you not only achieve financial security, but also operational reliability. Installation checks, commissioning and maintenance – all part of your comprehensive Wilo service package.

You will receive competent and professional advice from our service team and get exactly the customised service offer you need for your specific product. We offer predefined service packages in three sizes to make it easier for you to combine the individual services.

Simply choose the scope of services that fits your requirements. If required you can also easily adapt the packages individually to your needs and expand them with additional service modules.

Planning security and cost certainty.

The Wilo service offers you a warranty extension of up to five years when commissioning and maintenance of a new Wilo product is done by Wilo.

For you, this means protection against unexpected repair costs, even after the statutory manufacturer's warranty has expired.

To find out more and to include Extended Warranty within your project offer, please speak to your local Area Sales Manger or contact us on the email address below.

Safety from the beginning.

Wilo's positioning as a solutions provider encompasses a digital approach to the selection, management, commissioning and monitoring of your pumps, as well as the associated service before, during and after installation. At Wilo, project support for complex pump and system technology begins long before the actual installation.

We even support our customers during the concept phase to ensure quality work and cost efficiency. Our competent and qualified Wilo service will support you with recommendations and technical advice throughout the entire project.

We install customer satisfaction.

Our experienced Wilo service offers installation of our pumps or pumping systems by our own service teams. We offer an end-to-end process from gathering information on site to installing our product in the overall plant. The professional inspection of the installation set-up and the assembly of all necessary components lay the foundation for the successful commissioning of the system.

Damage and the associated consequential costs can only be avoided through an optimal installation set-up and the interaction of various individual factors. In addition, Wilo offers test runs and briefings for your staff. This is not only for Wilo products, but also for third-party components.

High performance is our strength.

Entrust the Wilo commissioning-service with ensuring a smooth process when implementing new systems in your installations. We will happily accompany you throughout the commissioning process of our products and support you step-by-step. You will benefit directly from the advantages of our products and their performance in operation. Our qualified service technicians will familiarise you with all strengths to guarantee a safe and optimal start.

Why you should take advantage of our commissioning expertise:

The pump is part of a complex supply system, that is why the focus of professional installers during commissioning is primarily on the higher-level system technology. However, the optimal pump settings – as a part of the overall system – are crucial for energy consumption and therefore for the efficiency and operational reliability of the entire system.

The advantage of using professional installers is that they hand over a system to the customer which is energy efficient from the start and they do not have to acquire detailed knowledge of each control and pump series for this. This significantly reduces both energy costs and pump wear. The commissioning service provided by the Wilo service also includes instruction of the responsible building service engineer.

Taking precautions pays off.

We offer you a variety of options for regularly checking that our products operate smoothly and for ensuring that they keep working reliably in the long term. In doing so, we adapt our maintenance solutions to your individual requirements and your products on site. To ensure smooth operation of the system, our experts regularly check, monitor and maintain all the necessary system components.

Ensuring that your pumps are working at their most effective and efficient is our priority. It has been proven that over 50% of all emergency and service calls could be avoided by regular inspections. By ensuring that your products are maintained on a regular basis via routine service engineer visits, will lead to early fault detection and will highlight any potential issues, before they can lead to any production disruptions and cause greater damage with consequential costs.

Tailor-made maintenance service.

Every maintenance contract is important to us and Wilo guarantee operational reliability with our 24/7 comprehensive service, whatever the level. We can provide you with tailor-made packages to suit your needs specifically, simply give us a call and we can choose the scope of services you need from our contract models and match your individual needs to our products.

Services focused on efficiency.

Optimising your pumps and pump systems is one of the best ways to ensure the best operational reliability of the overall system. Existing systems can often be optimised through minor changes and adjustments, allowing efficiency, and therefore effectiveness, to be significantly increased.

Wilo offers tailor-made solutions to suit customer requirements in order to provide sustainable, competent and cost-effective individual support.

Proactive system optimisation has advantages for all sides. You save energy and costs, improve the sustainability balance of your buildings and installations, and bring your technology up to date at the same time. This significantly reduces the risk of equipment failure and further reduces maintenance costs.

How can we help you to unlock hidden savings?

Pumps are responsible for around 10% of global energy consumption. This is a considerable amount, but at the same time it poses a great opportunity. After all, this is precisely where it is worth starting in order to reduce the operating costs for public, commercial and industrial buildings and systems.

More than two-thirds of operators are currently still using pumps which consume more energy than is necessary in the building services sector alone. Proactive change has advantages for all sides. You save energy and costs, improve the sustainability balance of your buildings and installations, and bring your technology up to date at the same time.

This significantly reduces the risk of equipment failure and further reduces maintenance costs. With Wilo-Energy Solutions, we point out possible energy savings and take responsibility for future generations and the fight against climate change.

Wilo-Energy Solutions involves Wilo high-efficiency technology to proactively replace pumps and pump systems which are still functioning but are inefficient. This allows you to reduce the energy consumption of pumps in your buildings and systems by up to 90% and profit from added benefits such as future security, supply security and hygiene safety.

Optimising or replacing existing systems with new, highly efficient solutions (products, services, know-how) also has a positive impact on operating costs, operational reliability and CO2 emissions.

We offer you targeted consultancy and analysis, including the involvement of subsidies as well as comprehensive support around the changeover to high-efficiency technologies.

Here's how it works:

Rapid assistance guaranteed.

Malfunctions can be frustrating and can cause a number of operational issues on a site. What if the pump fails or displays an error message? What support can Wilo provide? With our customer-oriented corporate approach, it is important to us that problems with your Wilo pump are solved reliably and sustainably. Our techinical team are able to provide you with solutions to the problems you face in a quick and efficient manner, irrespective of whether you need a repair on site or in-house at Wilo.

Reliable and sustainable – that is our aspiration.

The repair of failed pumps, however, must not only be reliable and sustainable, but also quick and easy. Wilo Service will ease the strain by providing you with neccessary solutions to your problem and will keep you updated throughout the entire process. Our Wilo service technicians are familiar with all pumps and can therefore respond quickly and specifically, with each work step documented in a service report.

Our Wilo service technicians draw on their competence and experience while consultating with the customer on site to decide whether the pump can actually be repaired on site or has to be sent in for a factory repair. The Wilo repair service also provides spare parts or a replacement pump to restore the operational reliability of the system as quickly as possible.