WiloCare
Highest operational and cost security.
With WiloCare, we bundle all our maintenance services into a comprehensive package supplemented by remote maintenance of your system. Thanks to the data transmitted by your pump we can take care of error messages, troubleshooting and optimisation as needed. This way, we can always ensure optimum operation of the system – quickly, reliably and without complications. Regular reports mean you always retain a complete overview, from operating hours to optimisation possibilities and malfunctions.
The "WiloCare" concept is therefore based on two approaches: professional maintenance and prevention through real-time system monitoring. To that end, the lifting unit is equipped with additional sensors which transmit system parameters to a Wilo Cloud via a communication box.
The three WiloCare packages offered – Basic, Comfort and Premium – are addressed to ‘sensitive’ pump applications, including those that are already in process. Pressure-boosting systems and sewage lifting units are perfect examples of this, as malfunctions lead to a bottleneck in terms of supply or disposal and often result in substantial repair costs. The stated aim of the web-based service is therefore to ensure the technical and economic performance of pump systems both for new systems and for those already in process.
Choose from three WiloCare packages: Basic, Comfort or Premium
Services | Basic | Comfort | Premium |
---|---|---|---|
System check | x | x | x |
Communication electronics | x | x | x |
Monthly status report | x | x | x |
Monthly flat rate | x | x | x |
Freephone emergency number available 24 hours a day | x | x | x |
Nitrogen fillings for all diaphragm pressure vessels belonging to the pump/system included | x | x | x |
No labour or travel expenses charged between maintenance intervals (during normal service hours) | x | x | |
No labour or travel expenses between maintenance intervals (during normal service hours, including weekends) | x | ||
Consumables included in the monthly flat rate | x | ||
Maintenance and repair of the pump/system | x | x | |
Wearing parts included | x |

WiloCare flyer
You can download the WiloCare flyer here.
Wilo-Assistent App
Use the Wilo-Assistant App and let us support you with the maintenance of your system.
Read more about the Wilo-Assistent AppWe have answers to your questions
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Whether it's creating an offer or editing service specifications, designing different types of equipment, advising on the selection of pumps and switchgear, or just helping with hydraulic and control issues.
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