Wilo USA Introduces New Program to Cut Lead Time, Simplify Process for Replacement Parts

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Wilo USA, a provider of pumps and pump solutions for building services, water management and groundwater, has launched a new program for the ordering and fulfillment of their FA model submersible sewage pumps that significantly decreases lead time and simplifies the process.

The new program features two types of standard “kits” for both oiled and oil-less motors, the Power Kit and the Hydraulic Kit, for select FA pumps ranging from 2.8 to 25 horsepower. The program is expected to substantially reduce the lead time to the customer by allowing the local authorized distributor to configure complete pumps within as little as 24 hours. This program was designed to alleviate stress on the customer and allay pressure on production and order fulfillment. The initial kit rollout encompasses the most popular models, 08.52, 10.33, 10.51 and 10.65. Additional kits will be developed and released following the same methodology.

Darren McGuire, Director of Operations for Wilo USA states, “We are excited about this new program as it will allow Wilo to be much more proactive in meeting our customers’ needs. When pumps in their systems go offline, our distributors will be able to get them up and running again quickly, saving our customers’ precious time and worry.”

The Power Kit features the pump motor and necessary cables, while the Hydraulic Kit features a volute kit, suction cover (if applicable) and an impeller kit which includes a full-size unbalanced impeller for the distributor to trim and balance per the customer’s specifications. Each kit is shipped in custom-fitted packaging for premium protection during transit. Additionally, motor boxes use special inserts to support the motor weight and are mounted to a mini-skid for absolute security during handling.

The program is the latest operations development from Wilo USA and is expected to positively impact the customer-distributor relationship.