After Sales Service Report

Responsive technical support is our strength.


Contact Wilo for aftersales support to ensure responsive and smooth advice for identification of root cause to problemswith operation of your pump asset. Wilo will also be able to help you to identify spare parts required for repair of your pumpor support with inventory of critical spares as part of your preventative maintenance programs.

If you require onsite assistance, we can arrange for site visit by one of our Wilo Service Partners.

Wilo will use new digital tools such as Wilo-Live Assistant to help you and Wilo to quickly identify the issue and align onsolution. The Wilo-Live Assistant enables live video that provides the Wilo expert real time access and understanding foryour pump installation and application.

You will benefit directly from quicker and thorough resolution to meet your needs. Our qualified technical staff will supportyou to guarantee efficient problem resolution and maintain your asset in optimum condition for many years of long life.

Our service for you:

  • Personal instruction by a Wilo expert
  • Quicker identification of root cause to onsite pump operating issues
  • Checking of system and pump parameters
  • Digital video technology to support accurate identification and problem solving

Wilo-Assistent App

Use the Wilo-Assistant App and let us provide specific support for the commissioning of your system.

Read more about the Wilo-Assistent App

Please feel free to contact us so that we can provide you with an individual offer for the commissioning of your pumps or systems.

Our Wilo Service Partners are on duty for you.

No matter how things turn out, one call is all it takes to get support from our pump experts. They will help you quickly and professionally with direct coordination.

T +61 7 3907 6900

sales.au@wilo.com