Maintenance (維護保養)

Taking precautions pays off.


We offer you a variety of options for regularly checking that our products operate smoothly and for ensuring that they keep working reliably in the long term. In doing so, we adapt our maintenance solutions to your individual requirements and your products on site. To ensure smooth operation of the system, our experts regularly check, monitor and maintain all the necessary system components.


A high level of convenience is ensured due to the operational reliability and optimal energy utilisation. And that comes at low cost, since maintenance and repair measures are considerably reduced. It has been proven nowadays that over 50% of all emergency and service calls could be avoided by inspections. Faults are detected early on here, before they can lead to production disruptions and greater damage with consequential costs.


Tailor-made maintenance service


Even the standard maintenance contracts from Wilo guarantee operational reliability and convince you with our 24/7 comprehensive service. On the basis of a fixed price, individual contracts which are specifically tailored to your needs can also be agreed. Here, all services are meticulously documented. Choose the scope of services you need from our contract models and match your individual needs to our products.


Contract models maintenance


Services Basic Comfort Premium
Function check
from the 2nd year
x x
Cleaning(清潔) x x x
Nitrogen fillings for all diaphragm pressure vessels belonging to the pump/system included
x x x
No wage or travel expenses for minor repairs which can be performed during maintenance
x x x
Consumables included
x x
No labour or travel expenses for minor repairs between maintenance intervals (outside normal service hours)
x x
No labour or travel expenses for minor repairs between maintenance intervals (outside normal service hours, including weekends)
Wearing parts included
Emergency operation < 24 hours in the event of a fault
Contractual modalities(合約方式)
Monthly, quarterly, annual or semi-annual maintenance possible
x x x
Minimum contract period
1 year 1 year 2 years

Our service for you:(我們為您提供的服務:)

  • Guarantee of maximum operational safety
  • 保證最大的操作安全。
  • Professional pump and system inspection
  • 專業的泵浦和系統檢查。
  • Maintenance and repair work
  • 維護和修理工作。
  • Individual maintenance solutions on a fixed-price basis
  • 固定價格的個人化維護解決方案。
  • Documentation of all maintenance work in checklists
  • 清單紀錄所有維護工作。
  • Indication of the current inspection status
  • 指示當前檢查狀態。
  • Proactive 24/7 comprehensive service
  • 主動的24/7全方位服務。

Wilo-Assistent App(威樂助手app)

Use the Wilo-Assistant App and let us support you with the maintenance of your system.


Read more about the Wilo-Assistent App

Create your own tailor-made service! (創造你的專屬服務)

Wilo service packages offer you a high degree of flexibility and allow you to combine individual services together and thereby adapt the scope of the services to your individual needs. This way, you can not only achieve financial security, but also operational reliability. Installation checks, commissioning and maintenance – all part of your comprehensive Wilo service package. You will receive competent and professional advice from our service colleagues and get exactly the customised service offer you need for your specific product. We offer predefined service packages in three sizes to make it easier for you to combine the individual services.


Simply choose the scope of services that fits your requirements.


If required you can also easily adapt the packages individually to your needs and expand them with additional service modules.


Create your own tailor-made service!

Please feel free to contact us so that we can provide you with an individual maintenance offer.(請隨時與我們做聯繫,以便我們為您提供個人化的維護服務)

Our Wilo service technicians are on duty for you 8 hours a day, 5 days a week. No matter how things turn out: one call is all it takes to get support from our pump experts. They will help you quickly and professionally with direct coordination.


T +886 2 2999 8676 (台灣威樂)


Mon–Fri 8:30 am – 5:30 pm(周一至周五 早上八點半-下午五點半,例假日及國定假日休息。)