Repair(維修)

Rapid assistance guaranteed.

保證快速救援。

Malfunctions are annoying. What if the pump fails or displays an error message? What support can Wilo provide? With our customer-oriented corporate approach, it is important to us that problems with your Wilo pump are solved reliably and sustainably. Our repair service will help you in an uncomplicated and conscientious way, irrespective of whether you need a repair on site or in-house at Wilo.

故障很惱人。如果泵浦出現故障或顯示錯誤訊息怎辦?威樂可以提供那些支援?通過我們以客戶為導向的企業方法,可靠且可持續性地解決您的威樂泵浦問題對我們來說至關重要。我們的維修服務將以簡單而認真的方式為您提供協助,無論您是需要現場維修還是威樂廠內維修。

Reliable and sustainable – that is our aspiration.

可靠及永續性-這是我們的願望。

The repair of failed pumps, however, must not only be reliable and sustainable, but also simple and fast. It is annoying enough when a pump fails, so for us it is clear: we minimise the effort our customers have to make.

然而,故障泵浦的維修不僅要可靠和永續性,而且要簡單且快速。當泵浦出現故障時,這已是個頭痛惱人的事,所以對我們來說很清楚:我們盡量地減少了客戶必須花費的精力。

Our Wilo service technicians are familiar with all pumps and can therefore respond quickly and specifically, with each work step documented in a service report.

我們的威樂服務技術人員熟悉所有泵浦,因此可以快速而具體地做出回應,並在服務報告中記錄每個工作步驟。

Our Wilo service technicians draw on their competence and experience while consultating with the customer on site to decide whether the pump can actually be repaired on site or has to be sent in for a factory repair. The Wilo repair service also provides spare parts or a replacement pump to restore the operational reliability of the system as quickly as possible.

我們的的威樂服務技術人員利用它們的能力和經驗在現場與客戶協商,已確定泵浦能否實際在現場進行維修或必須送回廠內作業。威樂維修服務還提供備品或備機,以盡快恢復系統的運作穩定性。

Our service for you:(我們為您提供的服務:)

  • Verification and elimination of error causes by experienced Wilo experts
  • 由經驗豐富的威樂專家驗證和消除錯誤原因。
  • Non-binding estimate for repairs
  • 提供維修初始報價。
  • Electric-hydraulic test run to ensure correct data regarding functionality, quality and performance of the pump or system
  • 電動-液壓測試運行,以確保有關泵浦或系統的功能、品質和性能的數據為正確。
  • Coating of various pump or system components for an optimised efficiency factor
  • 對各種泵浦或系統組件進行塗層以優化效率係數。
  • Use of genuine spare parts only
  • 僅使用原廠備品。
  • Documentation of the repair in the service report
  • 維修報告中的維修文件。

You can download the order form for repairs here.

您可在此處下載維修訂單。

If you need support from a Wilo expert, you can engage our Wilo service here.(如果您需要威樂專家的支援,您可在此處使用我們的威樂服務。)

Our Wilo service technicians are on duty for you 8 hours a day, 5 days a week. No matter how things turn out: one call is all it takes to get support from our pump experts. They will help you quickly and professionally with direct coordination.

我們的威樂服務技術人員一天8小時、一週5天為您服務。無論結果如何:只需一通電話即可獲得我們泵浦專家的支援。他們將通ˋ過快速且專業地直接溝通來協助您解決問題。

T +886 2 2999 8676 (台灣威樂)
info.tw@wilo.com

Avaiable:(可用:)

Mon–Fri 8:30 am – 5:30 pm (周一至周五,早上八點半~下午五點半,例假日及國定假日休息。)