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Rapid assistance guaranteed.


Malfunctions are annoying. What if the pump fails or displays an error message? What support can Wilo provide? With our customer-oriented corporate approach, it is important to us that problems with your Wilo pump are solved reliably and sustainably. Our repair service will help you in an uncomplicated and conscientious way, irrespective of whether you need a repair on site or in-house at Wilo.


Reliable and sustainable – that is our aspiration.


The repair of failed pumps, however, must not only be reliable and sustainable, but also simple and fast. It is annoying enough when a pump fails, so for us it is clear: we minimise the effort our customers have to make.


Our Wilo service technicians are familiar with all pumps and can therefore respond quickly and specifically, with each work step documented in a service report.


Our Wilo service technicians draw on their competence and experience while consultating with the customer on site to decide whether the pump can actually be repaired on site or has to be sent in for a factory repair. The Wilo repair service also provides spare parts or a replacement pump to restore the operational reliability of the system as quickly as possible.


Our service for you:(我們為您提供的服務:)

  • Verification and elimination of error causes by experienced Wilo experts
  • 由經驗豐富的威樂專家驗證和消除錯誤原因。
  • Non-binding estimate for repairs
  • 提供維修初始報價。
  • Electric-hydraulic test run to ensure correct data regarding functionality, quality and performance of the pump or system
  • 電動-液壓測試運行,以確保有關泵浦或系統的功能、品質和性能的數據為正確。
  • Coating of various pump or system components for an optimised efficiency factor
  • 對各種泵浦或系統組件進行塗層以優化效率係數。
  • Use of genuine spare parts only
  • 僅使用原廠備品。
  • Documentation of the repair in the service report
  • 維修報告中的維修文件。

You can download the order form for repairs here.


If you need support from a Wilo expert, you can engage our Wilo service here.(如果您需要威樂專家的支援,您可在此處使用我們的威樂服務。)

Our Wilo service technicians are on duty for you 8 hours a day, 5 days a week. No matter how things turn out: one call is all it takes to get support from our pump experts. They will help you quickly and professionally with direct coordination.


T +886 2 2999 8676 (台灣威樂)


Mon–Fri 8:30 am – 5:30 pm (周一至周五,早上八點半~下午五點半,例假日及國定假日休息。)