WiloCare

Highest operational and cost security.

最高營運效能和成本安全性。

With WiloCare, we bundle all our maintenance services into a comprehensive package supplemented by remote maintenance of your system. Thanks to the data transmitted by your pump we can take care of error messages, troubleshooting and optimisation as needed. This way, we can always ensure optimum operation of the system – quickly, reliably and without complications. Regular reports mean you always retain a complete overview, from operating hours to optimisation possibilities and malfunctions.

通過WiloCare,我們將所有的維護服務綑綁至一個綜合包,並輔以您的系統遠端維護。由於您的泵浦傳輸的數據,我們根據需要處理不當訊息、故障排除和優化。通過這種方式,我們始終可以確保系統的最佳運作--快速、可靠且無併發症。定期報告可讓您清楚綜覽開機這段時間是否需優化和故障。

The "WiloCare" concept is therefore based on two approaches: professional maintenance and prevention through real-time system monitoring. To that end, the lifting unit is equipped with additional sensors which transmit system parameters to a Wilo Cloud via a communication box.

因此"WiloCare"概念是基於兩種方法:專業維護和通過及時系統監控進行預防。為此,提升裝置配置了額外的感測器,這些感測器通過通訊箱將系統參數傳輸到威樂雲端。

The three WiloCare packages offered – Basic, Comfort and Premium – are addressed to ‘sensitive’ pump applications, including those that are already in process. Pressure-boosting systems and sewage lifting units are perfect examples of this, as malfunctions lead to a bottleneck in terms of supply or disposal and often result in substantial repair costs. The stated aim of the web-based service is therefore to ensure the technical and economic performance of pump systems both for new systems and for those already in process.

威樂提供三種包裝-基本,舒適和高階-針對"靈敏"泵浦應用,包括那些已經在進行中的應用。增壓系統和汙水提升裝置就是這方面的完美例子,因為故障會導致供應或處理方面的瓶頸,並且會導致大量的維修成本。基於網路服務的既定目標是確保新系統和使用中的泵浦系統能維持技術和經濟效益。

Choose from three WiloCare packages: Basic, Comfort or Premium

從三個"WiloCare"包裝中選擇:基本,舒適或高階。

Services Basic Comfort Premium
System check
(系統檢查)
x x x
Communication electronics
(電子通訊)
x x x
Monthly status report
(每月狀態報告)
x x x
Monthly flat rate
(包月制費率)
x x x
Freephone emergency number available 24 hours a day
(全天24小時不間斷服務電話)
x x x
Nitrogen fillings for all diaphragm pressure vessels belonging to the pump/system included
(包含泵浦系統所有隔膜壓力容器的氮氣填充物)
x x x
No labour or travel expenses charged between maintenance intervals (during normal service hours)
(維護間隔期間-正常服務時間內)不收取任何人工或差旅費用)
x x
No labour or travel expenses between maintenance intervals (during normal service hours, including weekends)
(維護間隔期間無人工或差旅費用(在正常服務時間內-包括周末)
x
Consumables included in the monthly flat rate(包月制內含的消耗品) x
Maintenance and repair of the pump/system
(泵浦/系統的維護和維修)
x x
Wearing parts included(包含易損零件) x

Our service for you:(我們為您做的服務:)

  • Monthly status report as basis for optimisation measures
  • 每月作為優化措施基礎的狀態報告
  • Comprehensive system check by a Wilo expert
  • 威樂專家的全面系統檢查
  • Regular maintenance measures to maintain the value of your pumps and systems
  • 定期維護措施,以保障您的泵浦和系統的價值
  • Connectivity interfaces to enable automated troubleshooting in case of malfunctions
  • 連接端子可在發生故障時自動排除故障

WiloCare flyer(WiloCare 傳單)

You can download the WiloCare flyer here

您可在此下載WiloCare傳單。

Wilo-Assistent App(威樂助手app)

Use the Wilo-Assistant App and let us support you with the maintenance of your system.

使用威樂助手app,讓我們支援您維護您的系統。

Read more about the Wilo-Assistent App

Create your own tailor-made service! (創造你的專屬服務)

Wilo service packages offer you a high degree of flexibility and allow you to combine individual services together and thereby adapt the scope of the services to your individual needs. This way, you can not only achieve financial security, but also operational reliability. Installation checks, commissioning and maintenance – all part of your comprehensive Wilo service package. You will receive competent and professional advice from our service colleagues and get exactly the customised service offer you need for your specific product. We offer predefined service packages in three sizes to make it easier for you to combine the individual services.

威樂服務包為您提供高度的靈活性,並允許您將各種服務項目組合在一起,從而使服務範圍能夠貼近您的個人化需求。這樣,您不僅可實現財務安全,還可實現營運可靠性。安裝檢查,試車維護-所有這些都是威樂綜合服務包的一部分。您將從我們服務同事那裏獲得稱職和專業的建議,並為您的特定產品提供精準的訂製服務。我們提供三種尺寸的預定服務包,使您可以更輕鬆地組合各項服務。

Simply choose the scope of services that fits your requirements.

只需選擇適合您要求的服務範圍。

If required you can also easily adapt the packages individually to your needs and expand them with additional service modules.

如果有必要,您還可以很自在地根據需要單獨調整服務包,並通過附加服務模組對其進行擴展。

Create your own tailor-made service!

Please feel free to contact us so that we can provide you with an individual maintenance offer.(請隨時與我們做連繫,以便於我們為您提供個人化的維護報價)

Our Wilo service technicians are on duty for you 8 hours a day, 5 days a week. No matter how things turn out: one call is all it takes to get support from our pump experts. They will help you quickly and professionally with direct coordination.

我們的威樂服務技術人員一天8小時、一週5天為您服務。無論結果如何:只需一通電話即可獲得我們泵浦專家的支持。他們將快速且專業地直接與您溝通來協助您解決問題。

T +886 2 2999 8676(台灣威樂)
info.tw@wilo.com

上班時間:禮拜一至五,早上八點半~下午五點半,例假日及國定家日休息。