Wilo-Live Assistant: "Pocket size expert consultant"(威樂即時幫手:口袋型專家顧問)

Fast, instant help via video chat.(透過視訊聊天即時快速的協助)

Even during the current coronavirus crisis work on heating, water supply and sewage disposal systems is indispensable for you as a professional installer, specialist consultant and operator. How about always having a technical advisor at your side during pump service, despite these difficult times, while also ensuring that personal contact is hardly required at all? Not possible? Make it happen with the Wilo-Live Assistant, the mobile and digital solution for all questions about pumps and pump system solutions! To ensure interactive support, we have introduced facilities for live video chatting with our customers on site. This way, we can help you solve your problems as quickly as possible. We prevent downtime and ensure operational reliability of your pumps and systems! If you have questions, errors or breakdowns you can rely on fast support from a Wilo pump expert at the push of a button.

即時在當前新冠病毒的危機當中,供暖,供水和汙水處理系統的工作對於您作為專業安裝人員,專業顧問和操作人員來說也是不可或缺的。儘管在這困難時刻,在泵浦系統服務期間要能有一位技術顧問在您身旁,同時還要確保能夠不面對面接觸,這有可能嗎?使用手機"威樂即時幫手"解決所有有關泵浦和泵浦系統解決方案的問題,實現它!為確保互動支援性,我們導入了與顧客在現場即時視訊聊天的裝置。這樣我們可幫助您盡快解決您的問題,我們防止停機並確保您的泵浦和系統運行的可行性。如果你有任何的問題,錯誤或故障,只需按下按鈕,您可以獲得威樂泵浦專家的快速支援。

Installer is holding a smart phone in his hand, on the screen you can see the Wilo-Live Assistant in use

What is the Wilo-Live Assistant and how does it work?

什麼是威樂即時助手,它是如何工作的?

By using the Wilo-Live Assistant, our expert advisers can support you in the boiler or equipment room via video transmission – live and in real time. You use your smartphone to show the installation set-up, while the Wilo expert follows everything on their screen. They can see the components as well as other details and can thus determine where the fault or breakdown originates. In addition, the Wilo expert can draw helpful hints directly on the image and send any documents you require such as excerpts from the user manual, which you can also see on your smartphone display.

通過使用威樂即時助手,我們的專家顧問可透過視頻傳輸在鍋爐或設備間為您提供即時的支援。您可使用智慧型手機顯示安裝設置,而威樂專家可透過您的手機螢幕去查看其組件及相關訊息,從中可以確定故障或故障來源。此外,威樂專家可直接在圖像上繪製有用的提式,並發送你需要的任何文檔,例如:使用手冊的摘錄,您也可以在智慧手機上的螢幕看到這些訊息。

What do I need to use it?

我需要什麼時候使用它?

To use the Wilo-Live Assistant, you need a current iOS or Android smartphone with an Internet browser (Safari, Google Chrome, Opera, Microsoft Edge) and an Internet connection. An app is not necessary.

要使用Wilo-Live小幫手,您需要具有Internet瀏覽器(Safari、Google Chrome、Opera、Microsoft Edge)和網路連接的最新iOS或安卓智慧手機。無須APP應用程式。

How do I gain access?(我如何獲得訪問權限?)

Access will be provided by our local service organisations, who will get in touch with you via phone initially. If it turns out during the conversation that video support can answer your questions in a faster and more targeted way, our employees will send you a link to your smartphone via SMS or e-mail. After clicking on the link, you just need to enable access to your smartphone microphone and camera and you're good to go. Of course, your data is protected at all times. No storage takes place, and the videos are not recorded. Only you have access to your smartphone.

訪問將由我們當地服務組織提供,他們將首先透過電話與您做聯繫。如果在對話過程中發現視訊可以支援更快、更能針對你的問題作回答的話,我們的員工將透過短訊或電子郵件向您發送智慧手機的連結。單擊該連結後,您只需啟用對智慧手機的麥克風和攝像頭的訪問權限即可。當然,您的數據始終會被保護,不會進行儲存亦不會錄製視頻。只有您可以訪問您的智慧手機。

Our service for you:(我們為您提供的服務:)

  • Interactive live support via video chat
  • 通過視訊聊天過程提供交互式問答支援。
  • Direct contact with an expert
  • 直接與我們的泵浦專家做聯繫。
  • Just-in-time solution to ensure maximum operational reliability of your pumps and systems
  • 及時解決方案,以確保維持您的泵浦和系統的最大可靠性。

Service brochure - Wilo-Live Assistant(服務手冊-Wilo-Live小助手)

You can download the current service brochure for the Wilo-Live Assistant here.

您可以在此處下載Wilo-Live助手的最新服務手冊。


Create your own tailor-made service! (創造你的專屬服務)

Wilo service packages offer you a high degree of flexibility and allow you to combine individual services together and thereby adapt the scope of the services to your individual needs. This way, you can not only achieve financial security, but also operational reliability. Installation checks, commissioning and maintenance – all part of your comprehensive Wilo service package. You will receive competent and professional advice from our service colleagues and get exactly the customised service offer you need for your specific product. We offer predefined service packages in three sizes to make it easier for you to combine the individual services.

威樂服務包為您提供高度的靈活性,並允許您將各種服務項目組合在一起,從而使服務範圍能夠貼近您的個人化需求。這樣,您不僅可實現財務安全,還可實現營運可靠性。安裝檢查,試車維護-所有這些都是威樂綜合服務包的一部分。您將從我們服務同事那裏獲得稱職和專業的建議,並為您的特定產品提供精準的訂製服務。我們提供三種尺寸的預定服務包,使您可以更輕鬆地組合各項服務。

Simply choose the scope of services that fits your requirements.

只需選擇適合您要求的服務範圍。

If required you can also easily adapt the packages individually to your needs and expand them with additional service modules.

如果有必要,您還可以很自在地根據需要單獨調整服務包,並通過附加服務模組對其進行擴展。

Create your own tailor-made service!

If you would like to convince yourself of the services we offer, contact our service to test the Wilo-Live Assistant.(如果您想讓自己相信我們提供,請聯繫我們的服務人員以測試Wilo-Live小助手)

Our Wilo service technicians are on duty for you 8 hours a day, 5 days a week. No matter how things turn out: one call is all it takes to get support from our pump experts. They will help you quickly and professionally with direct coordination.

Mon-Fri 8:30am~5:30pm

我們威樂的服務技術人員一天8小時一週5天為您服務。無論結果如何:只需一通電話即可獲得我們泵浦專家的支援。他們將通過快速且專業地直接溝通來幫助您解決問題。

上班時間禮拜一至五,早上八點半到下午五點半,例假日及國定假日休息。

T +886 2 2999 8676

info.tw@wilo.com