Wilo-Live Assistant: "Pocket size expert consultant"(威樂即時幫手:口袋型專家顧問)

Fast, instant help via video chat.(透過視訊聊天即時快速的協助)

Even during the current coronavirus crisis work on heating, water supply and sewage disposal systems is indispensable for you as a professional installer, specialist consultant and operator. How about always having a technical advisor at your side during pump service, despite these difficult times, while also ensuring that personal contact is hardly required at all? Not possible? Make it happen with the Wilo-Live Assistant, the mobile and digital solution for all questions about pumps and pump system solutions! To ensure interactive support, we have introduced facilities for live video chatting with our customers on site. This way, we can help you solve your problems as quickly as possible. We prevent downtime and ensure operational reliability of your pumps and systems! If you have questions, errors or breakdowns you can rely on fast support from a Wilo pump expert at the push of a button.

即時在當前新冠病毒的危機當中，供暖，供水和汙水處理系統的工作對於您作為專業安裝人員，專業顧問和操作人員來說也是不可或缺的。儘管在這困難時刻，在泵浦系統服務期間要能有一位技術顧問在您身旁，同時還要確保能夠不面對面接觸，這有可能嗎?使用手機"威樂即時幫手"解決所有有關泵浦和泵浦系統解決方案的問題，實現它!為確保互動支援性，我們導入了與顧客在現場即時視訊聊天的裝置。這樣我們可幫助您盡快解決您的問題，我們防止停機並確保您的泵浦和系統運行的可行性。如果你有任何的問題，錯誤或故障，只需按下按鈕，您可以獲得威樂泵浦專家的快速支援。

How do I gain access?(我如何獲得訪問權限?)

Access will be provided by our local service organisations, who will get in touch with you via phone initially. If it turns out during the conversation that video support can answer your questions in a faster and more targeted way, our employees will send you a link to your smartphone via SMS or e-mail. After clicking on the link, you just need to enable access to your smartphone microphone and camera and you're good to go. Of course, your data is protected at all times. No storage takes place, and the videos are not recorded. Only you have access to your smartphone.

訪問將由我們當地服務組織提供，他們將首先透過電話與您做聯繫。如果在對話過程中發現視訊可以支援更快、更能針對你的問題作回答的話，我們的員工將透過短訊或電子郵件向您發送智慧手機的連結。單擊該連結後，您只需啟用對智慧手機的麥克風和攝像頭的訪問權限即可。當然，您的數據始終會被保護，不會進行儲存亦不會錄製視頻。只有您可以訪問您的智慧手機。