How You’ll Make an Impact

As a Regional Service lead, you will lead regional service operations to deliver exceptional customer experiences while driving sustainable business growth. By enhancing service excellence, expanding Annual Service Revenue (ASR) and Value-Added Services (VAS), and building high-performing teams, you will play a vital role in strengthening customer relationships and WILO's service leadership.

Key Responsibilities

• Lead and develop regional service teams to deliver safe, efficient, and customer-focused service operations.
• Drive customer satisfaction through responsive service delivery and continuous quality improvement.
• Grow the service business by expanding Annual Service Revenue (ASR) and Value-Added Services (VAS).
• Monitor service performance through KPIs, MIS, and data-driven insights to improve operational efficiency.
• Ensure compliance with service processes, safety standards, documentation, and quality requirements.
• Build regional service capabilities through coaching, performance management, and continuous skill development.
• Collaborate with Sales, Projects, Factory, and cross-functional teams to ensure seamless project execution and superior customer support.
  

What You'll Bring

Professional Competencies & Technical Expertise

• B.E. in Mechanical or Electrical Engineering with 10–20 years of experience in industrial service operations.
• Proven leadership experience in managing regional service teams and driving customer satisfaction.
• Demonstrated success in growing service business through Annual Service Revenue (ASR) and Value-Added Services (VAS).
• Strong planning, operational management, administration, and MIS reporting capabilities.
• Sound technical knowledge of pumps or industrial equipment, with a customer-focused and results-driven approach.