Repair
We're there when you need us.
Malfunctions can be frustrating and can cause operational issues on site. What if the pump fails or displays an error message? Wilo Service is on hand to support you with repair solutions.
Reliable and sustainable – that is our aspiration.
The repair of failed pumps should be reliable, fast, and straightforward. Wilo Service provides the necessary support and keeps you updated during the process. Our service technicians are familiar with a wide range of pumps and document each work step in a service report.
In consultation with the customer on site, our service technicians assess whether the pump can be repaired on site or whether it should be sent for factory repair. Where available, Wilo Service can also provide spare parts or a replacement pump to help restore system operation as quickly as possible.
Our service for you:
- Verification and elimination of error causes by experienced Wilo experts
- Non-binding quotation for repairs
- Technical support available via telephone
- Electric-hydraulic test run to ensure correct data regarding functionality, quality and performance of the pump or system
- Coating of various pump or system components for an optimised efficiency factor
- Use of genuine spare parts only
- Documentation of the repair in the service report
You can download a site visit request form here.
If you need support from a Wilo expert, you can engage our Wilo service here.
Our Wilo service technicians are on duty for you 24 hours a day, 365 days a year. No matter how things turn out: one call is all it takes to get support from our pump experts. They will help you quickly and professionally with direct coordination.
Wilo's focus has been on the customer since 1872. We therefore offer a 24 hour emergency service so you can reach us at any time.
T 01283 523 000
F 01283 523 099
service.uk@wilo.com - Service Repair Requests
technicalsupport.uk@wilo.com - Service Technical Support (telephone assistance provided).
Available 24/7 - Contract holders only